FAQs

Our hemp sweatshirts and sweatpants are made in Portugal. We chose Portugal for the high quality of production, labour law compliance and the choice of a range of factories with the latest eco certifications. It was also important for us to partner with factories and people who share our ideas and are ready to incorporate the latest and best eco-innovations, technologies and sustainable processes. They are ready to experiment with us, so this partnership is key. As we source our fabrics, natural dyes and technologies globally due to the scarcity, nature and origin of some of these innovations, it was crucial for us to produce everything in one place. Our warehouse is located in the United Kingdom which makes the logistics easier and reduces our carbon footprint as a company.

Yes. Our GOTS certified Organic Cotton results in an organic product that stands alone in comfort and durability. Hemp is also one of the most sustainable fabrics to produce since it uses one third of the water needed to produce cotton. Hemp fibre is extremely lightweight and more durable, so our products last longer.

Yes! Our mailing bags are an eco-friendly alternative to standard polythene mailing bags.  Produced from sugar cane, they are the greenest material on the market. They are made of a fully recyclable 50-micron material making it an improved environmental solution.  Our mailing bags are carbon neutral: the carbon dioxide taken from the atmosphere in the growing process, offsets the carbon dioxide emitted through production and transport.

Yes, you can view our adult size guide, click here : …..

On our website, you can see size information on a product level by clicking on the product you are interested in and clicking ‘size guide’. There are also details on the size the models in the pictures are wearing and details on their height in the product description.

All orders are shipped with a tracker number. You can find this tracking number by looking at the dispatch email we have sent you. Please allow up to one working day from purchase for your tracking number.

If you have not received your tracking number within one working day. Please contact us using our contact form.

We offer a standard shipping option for all of our deliveries. Shipping times differ by destination:

— UK & Ireland within 3-5 business days

— USA & Canada within 7-10 business days

— Middle East within 7-10business days

— Western Europe* within 3-7 business days

— Rest of Europe within 5-10 business days

— Russia within 5-7 business days

— Asia & ROW within 7-10 business days

*Western Europe includes: Austria, Belgium, France, Germany, The Netherlands, Switzerland, Luxembourg.

As soon as your order leaves our warehouse, you will be updated throughout its journey. You will also receive a shipping confirmation email including your tracking number.

7319 cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier.

We aim to meet these delivery times but please note that these are an estimate and are not guaranteed.

We are pleased to confirm that we offer worldwide shipping! *

 *Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused. We are currently unable to deliver to the countries below:

Afghanistan, Belarus, Canary Islands, Central African Republic, Congo- Brazzaville, Congo-Kinshasa, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Niger, North Korea, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen and Zimbabwe.

We ship all of our orders from the United Kingdom, where our warehouse is based.

If you are not 100% satisfied with your online purchase you can return your goods, provided we get them back within 14 days of receipt and in perfect original saleable condition, in the original packaging and with all tags attached.

If you are a customer in the UK you have additional statutory rights to cancel online orders from the date when you made the order up to 14 days after you receive the goods.  

If you wish to cancel an online purchase, please email us within 14 days of receipt of your order. You must return your goods in perfect original saleable condition, in the original packaging, with all tags attached within 14 days.

Items purchased online cannot be returned in store.  Customers are responsible for return shipping charges for unwanted items.  For your protection, please be sure to return your goods via recorded or registered post.

Please note that the online store does not accept returns of in store purchases.

We do not hold specific stock for exchanges, but if you wish to exchange your item you can return the original purchase in accordance with this policy and, subject to availability, then submit a new order online or purchase in store.

Refunds online will be made via the original payment method within 14 days of our receipt of returned items.

For returns queries, please contact us.

If your items are faulty or not as described, you are entitled to return them to us within 30 days of receipt for exchange or a refund.  If you are returning the items after 30 days has passed, we may opt to repair or replace them before offering a refund. We will cover the cost of any return postage for goods bought online which are faulty or not as described.